Shipping/Return Policy

We accept all major credit cards (Mastercard, visa & Amex)
We aim to process your order and have it shipped within 3 to 5 business days of receiving your
orders.

We currently ship only in Canada. As we expand our brand, we can keep you posted on our shipping policies.
Yes, we currently offer free shipping on orders over $100 CAD.
Once shipped, we will send you a confirmation email with a tracking number. Please make sure to check your spam/junk/promotional folders if you can’t find the order/shipping emails.
Canada Shipping: Canada Post, your order will arrive 3-7 business days after processing.
While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery, as we have no control once the package leaves our facility and with the postal service.

Due to the nature of our ingredients, we do not accept returns. However, if you receive a damaged or defective product, we can offer you a replacement.
If you received a damaged/defective or wrong product we are happy to offer you a replacement or store credit. Please email us at hello@newearth.care